- Courage is the first attribute
- Relationships are primary; everything else is derivative
- Being aware is more important then being smart
- Awareness without courage is useless
- Freedom is the optimal condition for people
- Leadership is an inside-out job
- Talent wins
- When in doubt, develop more heart
- If you don’t like “it,” choose again…, and again
- Truth is the great simplifier that increases productivity
- Under pressure, how you do anything is likely how you will do everything
- Reputation is everything
- Make a meaningful contribution, it is your duty
- Integrity breeds success
- Massive rejections equals massive success
- When in doubt, tell more truth
- A business must be profitable in order to do any other great work
- Listening is not a soft skill, it’s damn hard work to master
- Action instead of words
- Just because you are not sick does not mean you are healthy
- Leadership is first a way of Being
- Leadership is learned
- People improve through feedback, not through rules
- The unconscious use of rank does more to kill an organization’s ability to execute than anything the competition can concoct
- Keep your word.
- People don’t get in trouble for telling the truth, they get in trouble for not telling enough truth
- Make clear choices; gain more freedom
- Be accountable for your life and your actions
- Grace is not being perfect. Grace is the speed of the response after the breakdown
- The world needs more leaders who serve
- Understand the distinction between “what happened” and the “story” people tell about what happened
- Make the distinction between facts and opinion. Actions can be taken from either place, but not recognizing the difference can be fatal
- You don’t build teams in a lawless culture. Have a few rules and stick to them
- Any behavior that is allowed to exist is, by definition, acceptable
- Cultivate feedback closer to the event
- Leaders always go first
- Know how to build teams
- Understand how to tell stories to move people forward
- Understand your business; how you make money for your company and how to read the financial statements
- Leaders grow more leaders
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